Planhat is named a Leader by Gartner

Reflecting on Planhat Open

Combining Intuitiveness and Power

Our Next Chapter

Store of Stores

Renewal strategies: The art of keeping customers

Implementing Customer Success Software: Step-by-Step Guide

Top ways AI powers Customer Success

Being data-driven, are we there yet?

It's worth the risk: Managing and identifying risk in CS

The power of analytics in Customer Success

Roles in a Customer Success division

Why CS Matters: Securing Tech Stack Buy-In

What is a good net dollar retention benchmark?

How do you increase net dollar retention?

What is a good retention metric?

What is NRR in SaaS?

What's the difference between gross and net retention?

Improving net revenue retention

How are CSMs measured?

How do you evaluate customer success?

What is a customer scorecard?

What is a good customer growth rate?

What is customer success analytics?

What metrics matter in customer success?

Customer success benchmarks

Customer success metrics for SaaS

Types of customer success analytics

What is a customer platform?

Customer Success Managers: A necessity for customer success

Customer success job description: Customer Success Manager

Customer 360: What it is & why it matters

What is a customer health score & how do you calculate it?

Top 5 customer success best practices for SaaS

Customer success onboarding: Keep new customers happy

9 customer success strategies to reduce churn

How to use customer success analytics to improve retention

Towards Workflow 2.0: Introducing Projects & Sequences

Putting Tasks at the center

Building for company-wide customer success

How PushPress Saves Time & Resources with Customer Platform

Community in motion

Retention through education

Branching out: Exploring the roles of Customer Success

When AI can't compete: The advantage of emotional intelligence

The art of renewals

Mastering AI in Customer Success

Delivering an outstanding customer experience at scale

It’s worth the risk: Identifying and managing risks in CS

HubSpot x Planhat: Driving Growth and Retention

How to hit 120% NRR in 2024

Data-driven customer success: Powering customer retention in 2024

What does it take to be a Chief Customer Officer?

What does it take to be a VP of Customer Success?

What does it take to be a Director of Customer Success?

What does it take to be a Head of Customer Success?

CS Career Navigation

Planhat Experts: The State of Customer Success

Growth, retention and efficiency during challenging times

How CS can prepare for VC investment

The CCO: why you need one (and how to become one)

Net revenue retention in CS and beyond

How to scale CS from start-up to enterprise

How to be a leader on lagging metrics

Private Equity: Investing in Customer Success

How to find patterns and drive outcomes proactively

The CSMs role in customer onboarding

Career options in CS

My customers are churning: what do I do? (Part 1)

How to do high touch customer success (Part 2)

How to do high touch customer success (Part 1)

How to get promoted as a CSM

How to create true customer advocates

How to fight churn as a CSM

Who's who? A guide to stakeholder mapping

Customer success is not sales

Delivering customer outcomes with a value framework

The art of scaling Customer Success

How to become the best CSM of the year

Sustainable growth in Customer Success

AI in Customer Success

How to manage churn in turbulent times

Transition into Customer Success

How to drive time to value for customers in only 14 days

How to design CS for a mature organization

Moving from defense to offense in CS